At COZYNESY, we are committed to delivering your carefully curated fashion and accessory selections with efficiency and care. Our team processes orders with meticulous attention to detail, ensuring that each item—from stylish footwear to elegant jewelry—is packaged securely before dispatch. We partner with reliable logistics providers to offer seamless delivery experiences tailored to your needs.

Orders are typically processed within 1–3 business days (excluding weekends and holidays). Delivery timelines vary based on your location and selected shipping method. While most shipments arrive within the estimated window, occasional delays due to carrier disruptions or high demand may occur. Rest assured, we prioritize swift handling to get your order en route as quickly as possible.

We offer the following shipping options:

Standard Shipping (10–15 Business Days): $15 for orders totaling $0–$60.
Free Table Rate Shipping (5–10 Business Days): Applies to orders of $60 or more.

Currently, we ship to most countries across North America, Europe, and select regions in Asia and Oceania. Due to logistical constraints, some remote areas or countries with strict import regulations may not be eligible for delivery. At checkout, enter your address to confirm availability. For unsupported destinations, contact [email protected] for potential alternatives.

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor its progress. For real-time updates, use the carrier’s website or our order status portal. If you encounter issues retrieving tracking details, our support team is happy to assist.

While rare, delays or lost packages can happen due to unforeseen circumstances. If your shipment exceeds the estimated delivery window or tracking shows no movement for 7+ days, contact us at [email protected] with your order number. We’ll collaborate with the carrier to resolve the issue promptly or arrange a replacement/refund where applicable.

International orders may be subject to customs fees, taxes, or import duties imposed by your local authorities. These charges are the customer’s responsibility and are not included in the order total. We recommend checking your country’s regulations before placing an order to avoid unexpected costs. Note that customs processing times can extend delivery windows.