Hey there! Welcome to CozyNesy—where every message you send feels like a chat with an old friend. Seriously, we’re not just another faceless online store. Our founder, Sarah, still replies to emails herself (though she might sneak in a typo or two—hey, nobody’s perfect!).
Remember that time a customer wrote in about a missing button on their pajamas? Sarah not only sent a replacement but also included a handwritten note and a free mug. That’s the kind of personal touch you can expect here.
Got a question? A suggestion? Or maybe just want to share how much you love our fuzzy socks? Here’s how to reach us:
Here’s the thing—we genuinely care. When you suggested adding plus-size options last spring? Done within 3 weeks. That lavender-scented candle idea? Shipped by summer. We’re all ears because, honestly, you’re the reason we do this.
Pro tip: Mention "I’d like to speak to Sarah about the llama pajamas" in your subject line—it’s our secret code for priority handling (and might get you a surprise discount).
Fun fact: Our contact form submissions increased by 40% after we started adding cat memes to auto-replies. Want one? Just ask!